Shipping policy

At Lumi Beam, we want your order to arrive quickly, safely, and without any surprises. Here's everything you need to know about how we handle shipping.

Processing Time

Orders are processed within 1–2 business days of purchase. You'll receive a confirmation email as soon as your order is placed, and a separate dispatch notification with tracking details once your parcel is on its way. Orders placed over weekends or on public holidays will be picked up the next available business day.

Handling Time

Every Lumi Beam order is carefully packed to ensure your projector and any other items in your order arrive in perfect condition. Please allow 1–2 business days for your order to be picked, packed, and prepared for collection by our carrier.

Shipping Carriers

We ship via trusted carriers including Royal Mail, USPS, Canada Post and Australia Post and Evri, depending on your location and the size of your order. Carrier selection is made at dispatch to ensure the fastest and most reliable service available to your address.

Delivery Estimates

All orders are expected to arrive within 6-12 days after being dispatched - in some cases they can arrive earlier than this estimated delivery time but mainly orders arrive within this timeframe.

Delivery estimates begin from the date of dispatch, not the date of purchase. Delays caused by customs clearance, carrier disruptions, or peak periods (e.g. Black Friday, Christmas) are outside of our control, but we'll always do our best to keep you informed.

Shipping Costs

Under £50: £3.99 standard shipping

£50 and above: Free standard shipping

Shipping costs are displayed clearly at checkout before payment — no hidden fees, ever.

If you have any questions about your order or delivery, don't hesitate to reach out to us at hello@trylumibeam.com — we're always happy to help.